Reaching Out to RESPEC IT Service Desk Team:
To reach out to the RESPEC IT Service Desk team, you have several options:
Option 1: Calling the Phone Number (1-505-253-9831)
- Step 1: Dial the phone number provided.
- Step 2: Wait for an automated system to greet you and select the option that best aligns with the urgency of your question or problem.
- Step 3: Provide a detailed explanation of your request or issue. A system will convert your voicemail into a written ticket in the helpdesk ticket portal. It is important to describe your request and its urgency, also providing details about how we can reach back out to you.
Option 2: Generating a Ticket Directly at http://itsupport.respec.com
- Step 1: Navigate to the RESPEC IT Support Portal at http://itsupport.respec.com .
- Step 2: Log in using your RESPEC username and password (if you have access).
- Step 3: After logging in, select the "New Ticket" button to start a new request for IT support.
- Step 4: Complete all required fields and a detailed description of the issue you are facing.
- Step 5: Submit the form, and if everything is correct, your ticket will be created. An IT Service Desk representative will contact you.
Either option can be used to initiate a support request. The automated system for the first option may prompt you to provide more information or ask you to verify your department before connecting you directly with an IT Support representative. Please remember that all requests for assistance should be conducted in a professional and courteous manner, as service desk representatives are often busy and rely on systems to handle incoming requests efficiently.
Additional Information:
- The RESPEC IT Service Desk team is dedicated to providing prompt and efficient support to resolve issues and improve the experience of using RESPEC resources.
- All tickets are managed in the IT Ticket Portal, which provides a record of all ticket requests and their statuses.